Returns, Exchange & Refund

All products will be dispatched in 3 to 5 business days for domestic & international orders. We offer free shipping for all domestic orders above INR 1,499.

Exchange Policy
Exchanges are acceptable within 15 days of delivery only in exchange for another size, item (same or higher cost) or store credit.                                                        
Refund Policy
We make all products (made to order) handcrafted so we do not do refunds.       
Return Policy
Returns are acceptable within 15 days of delivery only in exchange for store credit.
We do not accept returns, or offer exchange on our accessories (jewelry, dupattas, scarves, stoles). Please order accordingly.
Mera Rang's returns and exchange policy gives you the option to exchange clothing purchased on Mera Rang for any reason within 15 days of receipt of the product(s). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
Please Note:
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free item as well.
  • Mera Rang will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Mera Rang would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the customer.
  • Kindly pack the items securely to prevent any loss or damage during transit. We recommend you use a reliable courier service.
  • Store / Credit Exchange will only be initiated if the returned products pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Cancellation requests will be accepted strictly within 24 hours of placing the order, to be intimated by phone, Whatsapp or email, and will only be accepted if your order hasn't been shipped. Any part cancellation of your order may incur shipping charges on the balance order.
 

Returns should be addressed to:

MERA RANG, A-17, Nirvana Courtyard, Sector 50, Gurgaon 122018.
Should you have any questions, we’re just a quick email, phone call or WhatsApp away: +91 96500 90658 or cs@merarang.com
MON - SAT 11:00 AM - 7:00 PM IST 
Saturdays, Sundays and public holidays are not considered business days for standard deliveries.
We also issue Store credit for any exchange of the product so you can use in your next purchase.
 
If the style doesn't suit you and you wish to return the product, we will email you a one-time use store credit voucher valid for 3 months provided the piece is unworn and intact with all the tags and labels. Please note that shipping costs are non-refundable and will not be included in the amount of the store credit voucher or any defected order refund. Upon successful return of your product, Mera Rang will initiate the Store Credit voucher or begin to process your exchange. Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a standard product. We are happy to entertain special instructions regarding your exchange.
 
By purchasing from Mera Rang (www.merarang.com) you as the buyer agree to all our terms, conditions and policies.